Yes, our raw extensions can hold heat up to 450 degrees. (Be aware that too much heat may damage and dry hair out.)

Yes, our raw extensions can be dyed to the color you desire. Deep condition hair after any treatment done to hair to retain leaving hair soft and silky. (We recommend that hair is colored by a professional.)

Minimal to no shedding. Like all hair, there will be some shedding but not excessive. To prevent bundles from shedding, always brush your hair from the bottom and work your way up.

At TopTierLux, LLC, we want to ensure that you are able to properly prepare your raw hair extensions for a seamless installation. To begin, it's important to gently wash your hair extensions with a sulfate-free shampoo and conditioner to remove any excess oils or residue. Next, be sure to thoroughly air dry the extensions before applying any heat styling tools. Once dry, use a heat protectant spray and gradually style the extensions with a low heat setting to prevent damage. Additionally, consider sealing the wefts of the extensions to minimize shedding and prolong their lifespan. Finally, it's essential to handle the extensions with care and avoid excessive tugging or pulling during the installation process. By following these steps, you can ensure that your raw extensions are properly prepared and ready for a flawless install.

At TopTierLux, LLC, we take pride in providing high-quality raw hair extensions, and proper care is essential to maintain their longevity and luster. To care for your raw extensions, we recommend washing them with a sulfate-free shampoo and conditioner. Use a wide-tooth comb to detangle the hair gently, starting from the ends and working your way up to the roots. Avoid using excessive heat when styling, and always use a heat protectant spray before using hot tools. When not in use, store your extensions in a cool, dry place, away from direct sunlight. When sleeping in the extensions, we advise you to use a satin scarf/bonnet to prevent tangling and matting. By following these care instructions, you can ensure that your raw extensions from TopTierLux, LLC remain stunning and luxurious for an extended period.

If your raw hair extensions become frizzy, it is important to first understand the cause of the frizz. Frizz can be caused by a variety of factors such as dryness, heat damage, or lack of proper care. To address frizz, you can start by deep conditioning your extensions to restore moisture and smooth the cuticles. Use a sulfate-free shampoo and a moisturizing conditioner specifically designed for hair extensions. It's also important to avoid excessive heat styling and use a heat protectant when styling your extensions. Additionally, consider using a hair oil or serum to help control frizz and add shine.

All orders are delivered on business days (excluding holidays), Monday through Friday. Our standard processing time for orders between 4-5 business days, depending on our order volume. Standard shipping in the U.S. is another 5-7 business days.

International orders may occur custom and duties fees which are not included in original purchase price or cost associated with shipping. We are not responsible for these fees; they are the sole responsibility of the customer.

Yes, when using standard shipping we ship to PO boxes.

What is Top Tier Package protection? Top Tier Protection is a protection solution specifically for your package. This option can be added at the check out. This is insurance on your package. If package is lost, stolen, or damaged, you will be able to file a claim.

Once your order is placed, it may not be canceled, returned, or refunded. Please be aware and pay attention to order details carefully before submitting your order. If you want to exchange your items/order for another product, you must return original item first and then place new order. Please contact us @toptierluxllcom@gmail.com with order details and order number to start return process.

Credit/Debit Cards VISA, MASTERCARD, AMEX, DISCOVER APPLE PAY AFFIRM/AFTERPAY

When placing an order with Top Tier Luxury, customers agree to the following chargeback policy. When placing and order, customer agrees and understands that Top Tier Luxury is not responsible for stolen, lost, or damaged items during transit. Once package leaves our facility and is dropped off at local post office, we are no longer responsible for your package. Customer understands and agrees that a chargeback against Top Tier Luxury will NOT be filed in cases where packages are lost, stolen, or damaged during shipping. Customer agrees that in any case they are not satisfied with products they received, we will accept returns due to accordance with the stated RETURN + EXCHANGE POLICY. (HAIR MUST NOT BE USED, MUST BE RETURNED IN PACKAGE, AND MUST NOT BE CUT BLACK BANDS) Customer understands if a chargeback is placed, they can no longer place any orders in the future. Orders placed after filing a chargeback will be immediately canceled.